Solutions to Frequently Asked Questions
  
Question: Are there any programs that conflict with Chat and IM?
  
Answer:  Yes, some of our members have reported that the Yahoo Companion/ Google toolbar prevents our Instant Messenger and Chat applications from working.

It has also been reported that an application called Comet Cursors which has an Ad-Zapper feature will also prevents our Instant Messenger and Chat from working.

Once you uninstall these applications, the Instant Messenger and Chat program should work fine.